Terms and Conditions
Terms and Conditions Membership Membership is open to anyone who is disabled (whatever age) unable to gain access to main stream transport or over the age of 70. Self certification is all that is needed. There is normally no independent evidence required, however we reserve the right to request this. You will also need to reside within the area we operate which is that covered by Wokingham or Bracknell Forest Borough Councils. There is a lifetime membership fee of £1.00 which enables you to use our Dial a Ride service. plus an annual subscription (as determined by the Society) for the services. There is no refund available once the registration has been made. Bookings Dial a Ride and Shopping trips may be booked by telephone on 0845 544 0850 during the hours between 9am and 1pm Monday to Friday (excluding holidays). Day trips are booked by returning the application form which is sent by post at the end of every month.. Dial a Ride bookings need a minimum of two working days notice. Out of Area or out of hours trips need at least two weeks notice. All transport is offered on the understanding that you will wear a seat belt and there is no smoking on or around our vehicles. Payments Dial a Ride and Shopping- Full correct fare is payable on the outward journey. Day Trips - Once tickets are issued payment is required within 14 days. If this is not received in the allotted time the ticket will be offered to others on the waiting list. Departures Times The bus can wait five minutes before moving on, so please be ready for pickup. Also the driver may exceed their hours if we are delayed. We may run late due to many problems including road works, traffic, driver shortage, vehicle breakdown and passengers not being ready. Prices - Fares are for travel only and do not include, meals refreshments or entrance fees unless otherwise stated. Cancellations All refunds are subject to the following: Dial a Ride/Shopping All fares are due for a booking made unless we are notified before 4 pm the day prior to the transport is booked for. Day Trips Within 28 days a 90% refund only if your ticket can be sold to another member. Within 48 hours there is no refund. We offer insurance at a cost per trip to cover the fare should you need to cancel for whatever reason at any time up to 4 pm the day prior to travel. Should KEEP MOBILE have to cancel any trip for whatever reason a full refund will be given. Click here for Membership Application form Click here to return to front page
	Page updated 27/04/2007